http://www.goinglegal.com en-us editorial@goinglegal.com Interactive voice Response (IVR) is a phone technology that allows a computer to identify between voice and touch tone sounds in a normal phone call. The IVR system responds with the help of pre-recorded audio messages to assist its callers how do proceed... http://www.goinglegal.com/article_545398_98.html 22nd May 2008